International Orders

Our USA-based store is happy to assist B-Epic distributors across the world. Due to the variability in shipping rates, orders from other countries and some U.S. territories are handled on an individual basis and are subject to shipping charges. If you are interested in placing an international order, we can put together a custom shipping quote for you.  Please follow the instructions below.  To help you decide if this is a good fit for you, important information about additional fees, taxes, and regulations for importing goods is also provided.

Please be aware that it is unfortunately quite expensive to have items shipped internationally. These rates are set by the shipping carriers and are outside our control.  Thank you for understanding. Shipping rates vary widely based on the products purchased and shipping destination. Some examples are provided below.  Be advised that the current rate at the time of your order could be more for these same items.  Moreover, heavier and/or larger-sized items will have corresponding higher shipping rates. (FYI, paper products such as brochures and business cards are very heavy; and banners are classified as “over-sized”.) 

  • Example Shipping Rate on 50 brochures: $27 to Australia, $22 to Canada, $27 to England, $27 to Japan, $25 to Mexico
  • Example Shipping Rate on 250 business cards: $42 to Australia, $27 to Canada, $38 to England, $72 to Japan, $43 to Mexico
  • Example Shipping Rate on 1 t-shirt: $27 to Australia, $22 to Canada, $27 to England, $27 to Japan, $25 to Mexico

        

      Instructions for Custom Shipping Quote

       

      Step #1: Compile a list of the items you want to purchase. 

      Compile a list of the exact product names, quantities, selected options (e.g., size, color, finish), and any applicable customization (e.g., contact information to be printed on business cards). 

      FOR EXAMPLE:

      • Business Cards design 2, quantity 2500, glossy finish, add rounded corners.  Information to be printed: Sample Name, 555-555-5555, samplename@email.com, www.businessname.com/sampleusername
      • Product brochures design 3, 1000 count
      • Decal design 4, solid white color, size Medium, quantity 2
      • Men’s t-shirt design 2, black shirt color, full color logo, size Large, quantity 1

       

      Step #2: Provide a valid, physical mailing address AND phone number.

      Provide the mailing address for where you want your package shipped.  Also, a phone number is required by the shipping carrier in case of delivery coordination.

      Be advised that international orders from the store cannot be shipped to a postal box.

      Packages that are shipped or returned with an incorrect or invalid address provided by the customer will be subject to delays and additional charges.  

      To facilitate processing, use the standardized format and English characters: 

      Line 1: Street Address
      Line 2: Street Address, cont. (if applicable)
      Line 3: City/Town
      Line 4: State/Province/Prefecture
      Line 5: Postal Code
      Line 6: Country

      Phone: +# (###) ###-#### (country code, if outside the USA; plus area code; and finally your direct number)

       

      Step #3: Email the information to the store customer service.

      Submit your request to store@bepicgear.com with the subject line “Custom Shipping Quote”.  In order to be processed, the request must include: (1) your full name; (2) email address; (3) phone number; (4) mailing address; (5) list of items to order; and (6) if any, the store code to be applied to your order. 

      Step #4: Receive quote and finalize order details.

      Within a few business days, we will email you a custom quote to review.  Please note, quotes are only valid for 2 weeks.

      If any changes are needed, let us know before proceeding.  No changes can be made once the order has been placed.

      Step #5: Complete your purchase online.

      If you would like to proceed with the order, please let us know, and we will email you the invoice so you can complete the purchase online in a quick and secure manner.

      If you need the items by a certain date, we recommend placing your order at least three full weeks in advance to ensure sufficient time for processing, fulfillment, and shipping. 

       

      * International Terms and Disclosure

      By purchasing from us you agree to these TERMS AND CONDITIONS as well as all other Terms, Conditions, and Policies provided on our Website.

      Be advised that you will pay additional fees and taxes upon delivery or when you pick up your package at Customs, which is outside our control.  It is the sole responsibility of the Buyer (you) to pay all costs levied by their (your) country.  The Merchant is not responsible for taxes and/or fees that are charged after the sale. These may include but are not limited to Duty, VAT, tariffs, import fees, customs clearance, and other taxes and fees, which are levied once the imported good reaches the Buyer’s country. 

      Please be aware that these additional costs can be as much as 25%-40% of the package’s paid price / declared value.  We cannot calculate nor estimate them for you.  They are separate from the merchandise and shipping & handling costs.  Merchants are not responsible for informing Buyers the additional costs that may apply to them.  Each country has its own set of requirements, taxes, and fees, and different ways of calculating them.

      It is the responsibility of the Buyer – as the Importer – to know their local regulations, requirements, and restrictions before purchasing and importing goods from a foreign merchant. The Buyer is responsible for checking and complying with all applicable international, national, and local laws regulating importation of products that they purchase.  Customs policies vary widely from country to country.

      Any imported item is subject to being stopped and seized by the country’s Customs Agency, due to circumstances outside of the Merchant’s control.  If a Buyer’s package is refused delivery by Customs due to any reason, including but not limited to unauthorized product and/or contents, the Merchant is not responsible for any losses or costs incurred by the Buyer.  If the shipment is abandoned or discarded by Customs, the Buyer will not receive a refund or credit of any kind from the Merchant.

      Our Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing this Website from any other country with laws or regulations governing personal data collection, use, and disclosure that different from the United States laws, please be advised that through your continued use of this Website – which is governed by U.S. law, our Privacy Policy, and our Terms & Conditions – you are transferring your personal information in the United States and you consent to that transfer.

      This website runs on the Shopify platform, so our ecommerce store adheres to Shopify’s Data Processing Terms of Service and Privacy Policy, which comply with the General Data Protection Regulation (GDPR).  For more information, please refer to www.shopify.com/legal.