Frequently Asked Questions

If I have a question about my store order or store products, where can I get help?

To help you get what you need as quickly and easily as possible, check out the answers to the Frequently Asked Questions provided below.  

If you need further assistance, for quickest response email us at (response usually within 24 hours, not including weekends or holidays) or leave a voicemail at (801) 896-5880 (more than 24 hours).  

Please note, the B-Epic Gear store does not process distributor autoship orders.

I need assistance with my B-Epic account...Who should I contact?

Contact B-Epic Member Support by submitting a support ticket via your Back Office if you have questions about your distributor account, monthly autoship, marketing systems, e-wallet, etc.  

Please note, the B-Epic Gear store does not have access to the Back Office.

How can I track the status of my store order?

Click the “View Order” button in the confirmation email you received upon making the purchase.  Then, once your order ships, we will email you a shipping confirmation so you can track the delivery of your package with the shipping carrier. 

To ensure you receive the email notifications regarding the fulfillment and shipment of your order, add to your saved contacts and (just in case) check your SPAM folder.

When will I receive the items I purchased from the store?

Every order is processed as quickly as possible. The standard fulfillment time for most items in stock is within one week.  However, be advised that because on-demand and customized print items – such as business cards, banners, and customized brochures – are submitted for printing after an order is processed, those items may take a few days longer due to production time.  Then, once your order ships, we will email you a shipping confirmation so you can track the delivery of your package with the shipping carrier.  Delivery within the USA generally takes only a few days, depending on your location and the carrier.  Please note, orders are not processed on weekends.  Also, allow for additional time during holidays and for international shipping.

If you ordered more than one item, some items may be shipped separately and on different days (due to production times and/or packaging requirements).  If your order is being fulfilled in multiple shipments, we will send you a separate shipping confirmation email for each package at the time that it ships.  In particular, customized and on-demand print items – such as business cards, banners, and customized brochures – always ship separately and often a few days after the rest of your order due to printing time and packaging requirements.

For details, please refer to the Shipping & Delivery page.

I have an event coming up...When should I plan to place my order? 

If you need an item by a certain date, we recommend placing your order at least three full weeks in advance to ensure sufficient time for processing, fulfillment, and shipping. 

Do you ship to other countries and U.S. territories?

If you would like to have items from the store shipped to another country or a U.S. territory, please refer to the options for international orders.

How do I return or exchange an item I ordered?

So that we can best assist you in an expedient manner, please refer to the information and instructions on the Return Policy page.

A group of us need shirts…Can we get a reduced rate for a bulk apparel purchase?

If you need a large quantity of B-Epic branded apparel (10-piece minimum) and would like to see if the order qualifies for a reduced bulk rate, follow the instructions to request a bulk apparel quote before placing your order.