Frequently Asked Questions
I need assistance with a B-Epic health supplement order...Who should I contact?
I have a question about the Gear Store...Where can I get more information?
To help you get what you need as quickly and easily as possible, check out the answers to the Frequently Asked Questions provided below. If you need further assistance from the Gear Store, email us at firstname.lastname@example.org. Be advised, this email address is NOT connected to B-Epic Member Support.
How can I track the status of my Gear Store order?
Click the “View Order” button in the confirmation email you received upon making the purchase. Then, once your order ships, we will email you a shipping confirmation so you can track the delivery of your package with the shipping carrier. To ensure you receive the email notifications regarding the fulfillment and shipment of your order, add our email address to your saved contacts and (just in case) check your SPAM folder.
When will I receive the items I purchased from the store?
Due to unprecedented circumstances as a result of COVID, please allow for a few additional days for order fulfillment and delivery.
Every order is fulfilled as quickly as possible. Orders are not processed on weekends nor holidays. Most items are fulfilled within 4-6 business days after order processing. Business cards, banners, and customized brochures may take a couple more days for print production and will ship separately from the rest of your order.
Then, once your order ships, delivery takes just a few days depending on your location. Allow for additional time during holidays and inclement weather as well as for international shipping.
For details, please refer to the Shipping & Delivery page.
I have an event coming up...When should I plan to place my order?
If you need an item by a certain date, we recommend placing your order at least three full weeks in advance to ensure sufficient time for processing, fulfillment, and shipping. Please note, specific delivery dates cannot be guaranteed.
Do you ship to other countries and U.S. territories?
If you would like to have items from the store shipped to another country or a U.S. territory, please refer to the options for international orders.
How do I return or exchange an item I ordered?
So that we can best assist you in an expedient manner, please refer to the information and instructions on the Return Policy page.